Shipping Package

YOUR SHIPPING PACKAGE

Our packages are usually shipped once a week. Depending on the receipt of payment, shipping takes place within 3 to 7 business days. A tracking link will be provided for each shipment, allowing you to track your order at any time.

Shipping costs include packaging fees and postage. They depend on the total weight and size of the package.

We recommend combining multiple items in one order, as separate orders will be shipped individually and shipping fees will be charged for each order.

RETURNS

Returns are only accepted within the statutory 14-day period from the date of receipt.

Please use the included return form for any returns.

Items must be returned in the same condition as when shipped. A refund will only be issued after inspection of the returned item.

Since the items are second-hand, each piece is carefully inspected before shipping and labeled with a tag indicating its condition. Returns and exchanges are only accepted if the original tag is still attached. Removing the tag will be considered as usage, and the item will not be eligible for return or exchange under any circumstances.

Shipping costs are generally non-refundable.

Please note that we do not take responsibility for items lost during return shipping. Customers are not entitled to compensation or replacement for lost return shipments.

We strongly recommend sending the return with tracking and insurance, so the shipment route can be traced and claims can be made with the delivery service if necessary.

Please send insured returns to:
Designer Secondhand Vienna / Ursula Wagner
Gumpendorfer Straße 10–12 / VIIIa
A-1060 Vienna, Austria

For PayPal payments, the item value will be refunded 2–3 days after receipt of the returned goods.

If you paid by Sofortüberweisung (instant transfer), please provide your bank account details on the return form.

We do our best to process your return or exchange as quickly as possible. Please be patient and understanding if delays occur.

If you have any questions or concerns, feel free to contact us at any time:

office (@)designersecondhandvienna.com